You must wait for email confirming your order before making payments or pick-ups. Not all stocks are available for pickup even though the online shop might say the item is in stock, due to time lag in order processing.
Payment Details
All prices are Cash/EFTPOS/Cheque paymnets.
Credit card: MasterCard, Visa & American Express incur a 1% surcharge.
Direct Deposit into Our account account at any Westpac Bank or via your own internet/phone banking:
BSB: 032-539
Account: 255847
Reference: Your Order/Reference Number
Please allow 1-2 business days for Direct Deposit to be processed into our account.
Cheques must be cleared before pickup.
COD Delivery(Cash On Delivery)
Australia Wide via Australia Post: This is limited to small parcels acceptable to Australia post. Delivery charge is as per Australia Post COD charges (Maximum value of goods is $1500)
RETURNS POLICY
DOA, damages in delivery or incorrectedly delivered
If you receive any product that is dead on delivery, damaged during the delivery or incorrectly delivered, please contact our Customer Service Centre by telephone and return the product with suitable packaging (preferably with its original packaging) to prevent damage in delivering the product back to us. We will also need you to provide the following details to enable us to efficiently deal with the situation:
1.your name, best contact telephone number, address and most importantly, your email address;
2.tax Invoice number and delivery note number (it is appreciated if you could attach a copy of those with the return product);
3.item serial number; and
4.reason for return (please let us know your concern(s))
Upon receipt of the return product with your full details provided, we will supply you with a Return Authority (RA) Number by email. We will test and repair the product, or in some circumstances, we may need to refer the product to the manufacturer for testing
If the product is not DOA or damaged in delivery and in full working condition or any defect or damage was caused after you took delivery of the product, we will return the product to you. You will be invoiced the costs of testing the product and freight for the return of the product to you.
If the product is incorrectly delivered, you must return the product (preferably unopened) with suitable packaging to prevent damage in delivery. We will arrange for the correct product to be delivered to you, or you may arrange a refund with our Customer Service Centre
Not of Merchantable Quality, Not Fit For Intended Purpose, or Not Matching the Description Provided
If you receive any product that is not of merchantable quality, not fit for its intended purpose made known to us, or not matching the description provided, please contact our Customer Service Centre by telephone and return the product with suitable packaging (preferably with its original packaging) to prevent damage in delivering the product back to us. We will also need you to provide the following details to enable us efficiently deal with the situation:
1.your name, best contact telephone number, address and most importantly, your email address;
2.tax Invoice number and delivery note number (it is appreciated if you could attach a copy of those with the return product);
3.item serial number; and
4.reason for return (please let us know your concern(s))
Upon receipt of the return product with your full details provided, we will supply you with a Return Authority (RA) Number by email. We will arrange for testing, repairing or replacement of the product, or you may arrange a refund with our Customer Service Centre.
WARRANTY
All products sold are with warranty unless otherwise stated. If the product is found faulty after delivery, please contact us to arrange return of the product. Please provide us with the following details when you contact us:
1.your name, best contact telephone number, address and most importantly, your email address;
2.tax Invoice number and delivery note number (it is appreciated if you could attach a copy of those with the return product);
3.item serial number; and
4.reason for return (please let us know your concern(s))
Upon receiving the product, we will provide with you a Return Authority (RA) Number by email. We will arrange for testing, repairing, or replacement of the product.
If after testing we find that the product is not faulty or damaged and any fault was caused by you, we will return the product to you and invoice you the processing fee and freight costs to return the product to you.
In some circumstances, we suggest that you may find the quickest and effective support directly on the manufacturer.s website. You may also find it helpful to contact the manufacturer for assistance. If you are unable to find the information from the manufacturer.s website, please contact our Customer Service Centre.
Please note that during the testing process your data may be lost, or damaged, or destroyed. It is your responsibility to backup all of your data and programs before returning the product to us. We will not take any responsibility for any loss of data or installed programs.
Warranty turnaround time
All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.
Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us.
We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Mobile IT Services is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement.
We are not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.
Consumer data policy
Privacy Policy:
Mobile IT Services is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us.Mobile IT Services uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Mobile IT Services only last while you are browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not constitute the acceptance of an order, nor does it constitute confirmation of our offer to sell. Mobile IT Services reserves the right at any time after receipt of your order to accept or decline your order for any reason. Mobile IT Services reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and your order is automatically varied to order that lesser amount. All credit card orders will be verified prior to our acceptance of your order.Mobile IT Services reserves the right, without prior notification to do business with any individual or business.
